The aim of this course is to enable students to develop the skills to care for air transport passengers whilst complying with exacting safety standards and procedures in force. Target Audience: Any one considering employment in, or currently employed within the air travel industry.
Entry Requirements There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Course Syllabus The importance of the air travel industry Passenger needs - providing a customer service experience Airline and airport customer care Creating a positive impression with passengers Solving customers' problems The importance of product knowledge Key components of airline customer service
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor. You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Study Hours
This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper. The approximate amount of time required to complete the course is: 140 hrs.
Qualifications
Qualification 1: Airline & Airport Customer Care Certificate Airline & Airport Customer Care Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.
Additional Information
Assessment Method After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course. What's Included - All study materials
- Study Guide
- Full Tutor and Admin support
Are there any additional costs? The only additional costs on top of your course fees is £9.99 postage. How do I pay for my course? Debit/Credit card call 0800 0025451 Fast & Secure Google Checkout Paypal Cheque or Bank Transfer Still unsure...? Contact our Live Support on the Homepage Call Free on 0800 0025451 Email info@firstchoicelearningcollege.co.uk .......where we will be happy to resolve your enquiry promptly
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