Student Profile This programme is designed for people who wish to gain an understanding of principles and practice of Conflict Management. No prior knowledge is required. Objectives The objectives of the course are to:
Understand basic concepts of conflict management
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of self-development
Study Method
The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment. Assessment Each element is followed by a written assignment, which is submitted and then marked by your tutor. There is no external examination required. Course Accreditation At the end of this course successful learners will receive a level 2 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. The course is provided in conjunction with Kendal Publishing Limited a licenced NCFE centre. NCFE is recognised as an awarding body by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland. Course Duration Students may register at any time and have a full year to complete their studies. The course will take around 60 hours of study to complete. Pack/Course Contents Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies:
Studyguide
Comprehensive study notes for each element of the course
Self-assessment activities
Assignments
Tutor support
Assignment marking & feedback
Certification COURSE CONTENT The course is divided up into three modules, as follows: 1 Conflict and anger
understand the sources and nature of conflict
consider different conflict-handling styles
learn to understand and deal with anger
2 Listening skills
understand the ideal listening process
deal with prejudices which may damage your ability to listen
beware of traps for listeners
3 Negotiation
understand the nature of establishment-community conflicts
see how these groups approach conflict situations
understand the joint problem solving approach
learn good negotiating practice
consider strategies for rescuing difficult situations
4 Mediation
understand the meaning and nature of mediation
know when mediation is useful
understand the phases of the mediation process
deal with problems that can arise during this process
know what qualities you need to develop to be an effective mediator
5 Crisis Mediation
understand the problem of re-entry
look at causes of power imbalances in negotiation
learn to deal with these power imbalances
understand the importance of establishing a good working relationship with the other party
deal with the need for mediation in crisis situations
6 Practical Conflict Management Techniques Practical exercises for developing conflict management skills including
Anger management
Listening Skills
Negotiation
Joint Problem Solving
Role Plays
Adopting good practice
Things to avoid
Are there any additional costs? The only additional costs on top of your course fees is £9.99 postage. How do I pay for my course? Debit/Credit card call 0800 0025451 Fast & Secure Google Checkout Paypal Cheque or Bank Transfer
Still unsure...? Contact our Live Support on the Homepage Call Free on 0800 0025451 Email info@firstchoicelearningcollege.co.uk .......where we will be happy to resolve your enquiry promptly |
