Student Profile

This programme is designed for people who wish to gain an understanding of principles and practice of Effective Business Communicating. No prior knowledge is required.

Objectives

The objectives of the course are to:
• Describe the essential elements of business communications
• Adopt good practice with a variety of communication methods
• Choose appropriate communication methods
• Identify ways of improving personal communications skills

Study Method

The course is designed for study by distance learning at work or at home. Students receive course manual, assignments and studyguide plus tutor support by mail and email. You can start at any time and plan your studies over a period of up to one year from the time of enrolment.

Assessment

Each element is followed by a written assignment, which is submitted and marked by your tutor. There is no external examination required.

Course Accreditation

At the end of this course successful learners will receive a level 2 NCFE Award certificate of achievement. That means that it is independently accredited at a level of learning equivalent to level 2 on the National Qualifications Framework (NQF) for England, Wales and Northern Ireland. The course is provided in conjunction with Kendal Publishing Limited – a licenced NCFE centre. NCFE is recognised as an awarding body by the qualification regulators for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland

Course Duration

Students may register at any time and have a full year to complete their studies. The course will take around 60 hours of study to complete. Pack/Course Contents Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies:
• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Certification

COURSE CONTENT

The course is divided up into six modules, as follows:

Module 1: The Essentials of Communication

The Importance of Good Communication

Modes of Communication

The Key Elements of Communication

The Whole Message

What Does the Recipient Expect?

Module 2: Sending Informal Messages

Memoranda ('Memos')

Electronic Mail (Email)

Text Messages Facsimiles or 'Faxes'

Module 3: Sending Formal Messages

Letters – The First Impression

Letters – Greetings and Sign-Off

The Details

Letters – Writing Clearly

Letters – Writing Accurately

Formal Emails

Reports and Proposals

Reviewing Formal Letters and Reports

Reports

Module 4: Two-Way Communication

The Telephone

Using the Answer Phone

Using the Mobile Phone

Face-to-Face Meetings

Module 5: Presentations

Presentation Skills

First Impressions,

Explaining Your Points Clearly

Humour

Inviting Discussion

Ending the Presentation

Module 6: Advertising

Press Releases

Newspaper Advertisements

Web Sites

SUPPORT
Students receive tutor support for a full one year from registration plus unlimited access to the student helpline during working hours.

Are there any additional costs?

The only additional costs on top of your course fees is £9.99 postage.